Frequently Asked Questions

How long until I can expect my canvas to arrive?

Typically you’ll receive your goods within 3 to 4 working days of a confirmed order. Please allow up to 10 days during busy periods, for example around Christmas time.

Deliveries can arrive at any time between 8am - 6pm local time by Royal Mail, My Hermes or Parcelforce so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.

Please see the Delivery page for more information.

Can you deliver to the Highlands, Northern Ireland & remote areas?

Yes, however there will be an additional charge for customers living in the Highlands of Scotland, Northern Ireland, Channel Islands and remote areas. Please see the delivery page for more information.

Do you deliver to other countries?

Unfortunately we don’t offer this as a standard service, however we can provide a delivery quotation. Please let us know the details.

Can I place an order and arrange for it to be sent to another address?

Yes, when entering your personal details at the checkout you’ll be given an opportunity to say whether you wish to use your own address or supply a different address for delivery.

Do you supply to trade?

Yes we do. Please contact us and we’ll tell you more.

Can I cancel my order?

Once an order has been paid for, either online or any other way, Pix 2 Canvas will start production of your item(s). Should you need to cancel your order, a 10% administration charge will apply as long as the order is cancelled before printing has taken place.

Once we have printed your canvas the order cannot be cancelled. Processing and printing is normally carried out within 4 hours of payment being accepted.

What is the policy on returned items?

These are personalised items and therefore cannot be returned for exchanges or refunds.

Our free delivery is standard across all orders and does not cover orders against any damage in transit.

Should you require insurance to cover against damages then please contact us for details and prices with order.

What payment methods you accept?

We accept all major credit and debit cards - MasterCard, Visa, Visa Debit, Maestro, Switch, Solo and Visa Electron. Upon request we can also accept BACS transfer, cheque, PayPal and cash.

How secure is the website?

We currently use a payment service provider, Global Payments. All credit and debit card transaction are handled by them through their secure servers; we do not come into contact with any of your credit or debit card details.

A small padlock icon will appear in the address bar of your web browser when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that when on the checkout page, in the address bar of the browser you will notice that the beginning of the website address will be https://

I’m worried about giving my credit card details over the web, how else can I pay?

We currently use a payment service provider, Global Payments. All credit and debit card transaction are handled by them through their secure servers; we do not come into contact with any of your credit or debit card details.

If you are still concerned about security, you can pay by sending us a cheque. However, we have to wait for the cheque to clear before we can print your order.

Alternatively we can accept payments straight to our business bank account via BACS, please contact us for further details.

What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request.

How does the shopping basket work?

Just like a regular shopping basket at the supermarket, you can put things in your basket (by clicking on the Add to Basket button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to Your Basket, so remember to check the contents carefully before you checkout. You can check the contents of your basket at any time by clicking on the Your Basket link at the top of every page.

If you want to delete an item, simply click on the remove item button on the basket page, underneath the quantity box. If you want to edit an item i.e. change the style or size, click on the item in your basket and you’ll be taken back to the product page to repeat the selection process. When you have finished shopping, click on the view basket, then click the Proceed to Secure Checkout button.

How do I care for my canvas?

Generally speaking our canvases will last for a good few years when placed in normal home environment.

We also use fade resistant inks which last for up to 75 years in colour and over 100 years in black and white.

We can apply a varnish to your canvas to increase its lifespan considerably. This varnish also gives a reasonably waterproof and scuff proof finish, so you can wipe away the dust with a damp rag without fear of damaging it. Varnish is an additional cost of only £5

Do you offer any more sizes?

Yes we do. Our Frame sizes start at 8" and go up in even numbers to 40".

Please complete the web enquiry form letting us know what size and we’ll let you know next steps.

Do you have a gallery or somewhere I can see examples of your canvases?

Although we operate as an online website and have a unit in Ratby, Leicester. We’re happy to see customers by appointment so please contact us.

Can you print my own pictures or photos?

Yes, 90% of our orders are for customer’s own photos. We also print many customers’ art designs and drawings.

What about copyright?

By sending us your image, you are automatically acknowledging that you are the copyright owner of the image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

Why do use wedged frames for your canvases?

Over time and depending on humidity canvases can sag. The reason we use wedged frames is so that should your canvas sag, you can simply tap the wedges in a little further to tighten it again.

How deep are your canvas print frames?

We offer 2 types of frames, our Standard frames are 18mm deep and our Gallery Pine frames are 38mm deep.

My picture is not in a digital format, can you still print it?

You can post your photo to us or alternatively scan it yourself at 300 dpi minimum, and save in JPEG format.

The maximum size photo we can scan is A4. Please do not send any photos that are larger than this.

If you post the photo to us please including a note of your contact details, the required size and any effects that you may require.

We’ll return the original to you with your order.

We do recommend that you use a ‘board backed’ envelope to prevent damage in the post, and also use registered post should it go missing.

What filesize do you need?

Please see the below as a guide:

  • Up to A3 - 250kb
  • A2 - 500kb
  • A1 - 1 Mb
  • A0 - 2.5 Mb

Facebook photos are generally not good for enlargement and in most cases we need the original photo files.

Will the colours I see on screen be the same as the finished canvas?

We cannot guarantee this as individual monitor settings can vary. If there is a particular colour match you need please contact us for more information.

What can be done about date stamps and red eye?

We offer an editing service where we can remove red eye and date stamps, blur out backgrounds and enhance your photograph.

What happens to my file once you have printed my image?

We keep all the image files on our secure server at our offices for 7 days. We do not use them for anything else, and we’ll delete them after 7 days have passed.

Who is Pix 2 Canvas?

Pix 2 Canvas is owned and operated in the UK by Pix 2 Canvas Limited, 58 Main Street , Ratby , Leicester , LE6 0LL. Our telephone number is 0116 239 6565 and you can email us at [email protected]

What products do you offer?

At the moment we offer Canvases mounted on 18mm deep frames, 38mm deep frames and as Canvas Prints.

In addition to the above we print Photos and Posters as well as Personalised Photo Gifts.

We also print Business Cards, Flyers, Leaflets and other related Promotional Products. Let us know what you are looking for.

Is there a contact telephone number I can call?

You can contact us on 0116 239 6565 during office hours which are Monday to Friday 9am - 5pm or by email [email protected]

Who designed your website?

Our website was designed by a company called 1st WebDesigns who are based in Leicester.

My question isn’t answered here

Please feel free to contact us with your enquiry and we’ll endeavour to provide speedy reply.